Prime Voice™ Terms and Conditions of Service

These Terms and Conditions (“Agreement”) govern the provision and use of Prime Voice™ services (“Services”) as outlined in your invoice (“Invoice”) provided by Prime Mind™ LLC (the “Company”, “us”, “we”, or “our”). By signing your Invoice and making payment to utilize our Services, you (“Client”, “you”, or “your”) acknowledge, accept, and agree to the following terms:

1. Services Provided
The Company shall provide Prime Voice™, an AI Voice, Automation, and Agent service, including but not limited to answering and handling calls, filtering spam, appointment booking, custom integrations (if purchased or included), and related administrative support functions as specified in your Invoice.

2. Term of Agreement & Auto-Renewal
This Agreement commences upon the effective date, which is the date you submit the signed Invoice (“Effective Date”), and shall continue for the period (“Term”) stated therein. At the end of each Term, your Agreement shall automatically renew for successive terms equal to the original contract term unless either party provides at least thirty (30) days prior written notice before expiration to terminate or alter the agreement.

3. Payment and Fees

• You agree to pay the Company all fees specified on the Invoice according to the payment terms detailed therein.
• Monthly fees are payable in advance at the beginning of each billing cycle unless otherwise stated.
• You agree to promptly pay all overage charges at the rates outlined in your Invoice, billed monthly in arrears.
• Setup fees, custom integrations, and other custom charges, if applicable, are payable upfront unless specifically negotiated otherwise and documented clearly in writing.

4. Cancellations and Refund Policy

• Due to the custom and ongoing nature of the Services, cancellations are not permitted after the Invoice is signed and payment has been made. All sales are final.
• However, we understand exceptional circumstances may arise. Although refunds or cancellations are generally disallowed, Prime Mind™ LLC may, at its sole discretion, offer service adjustments, credits, or alternative accommodations. Requests for such considerations must be submitted in writing and are evaluated individually on a case-by-case basis.

5. Obligations of the Client

• You agree to promptly provide accurate and complete business details, FAQs, booking preferences, and any other necessary information to enable us to properly configure, integrate, and maintain the Service.
• You agree to notify the Company promptly regarding changes in your business, contact details, or operational requirements impacting service delivery or accuracy.

6. Limitations and Service Level

• While Prime Mind™ LLC aims for optimal performance, Prime Voice™ service relies upon internet connectivity, third-party integrations, cloud services, and other technology that may experience occasional interruptions.
• The Company does not guarantee uninterrupted or error-free Service but commits to promptly addressing any disruptions.
• The Company shall not be liable for lost opportunities or revenues resulting from missed calls, connectivity disruptions, integration issues, or other service-related issues.

7. Confidentiality and Data Protection

• Both parties agree to maintain strict confidentiality regarding all proprietary or sensitive information obtained or shared in relation to this Agreement.
• The Company shall employ industry-standard security practices to protect your confidential data and customer information.

8. Indemnification
You agree to indemnify and hold harmless Prime Mind™ LLC, its affiliates, employees, agents, and partners from any claims, losses, damages, liabilities, costs, or expenses arising directly or indirectly from your use of the Services, your business practices, or breach of this Agreement.

9. Intellectual Property
Prime Mind™ LLC retains ownership rights, including copyrights, trademarks, proprietary technology, software, and intellectual property related to Prime Voice™ and associated technology, integrations, and branding.

10. Termination

• Either party may terminate this Agreement by providing written notice at least thirty (30) days before the renewal date unless other contractual obligations require longer notice periods.
• Upon termination, all outstanding balances become immediately due and payable.
• The Company may immediately terminate this Agreement if the Client breaches any provision herein.

11. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the State of Utah, without regard to conflicts of law principles. Any legal action or proceeding arising under or related to this Agreement shall be exclusively filed in courts located in Utah.

12. Changes and Updates
Prime Mind™ LLC reserves the right to update or amend these Terms and Conditions periodically. Clients will receive written notice of any material changes at least thirty (30) days prior to the effective date of such amendments.

13. Entire Agreement
This document, along with your signed Invoice, represents the complete and exclusive understanding between both parties concerning its subject matter, superseding all prior communications, agreements, or representations, whether written or oral.

Acknowledgment
By signing your Invoice and submitting payment, you acknowledge acceptance and agreement to these Terms and Conditions in full.

For questions, clarifications, or assistance, please contact:

Prime Mind™ LLC
PO BOX 174
Hurricane, UT 84737
Phone: (435) 268-1817
Email: legal@theprimemind.com
Website: https://theprimemind.com/primevoice

Effective Date:
This Agreement becomes effective on the date you submit your signed Invoice.