Prime Voice™ Call Forwarding Guide
How to Activate or Deactivate Forwarding to Your AI Receptionist
Overview
To activate Prime Voice™, your existing business number must forward incoming calls to your assigned Prime Voice™ number. Once active, our AI receptionist will answer every call, capture every lead, and eliminate missed opportunities.
Your Prime Voice™ Number: (XXX) XXX-XXXX
Step 1: Forwarding Activation
If Your Phone Provider Supports Direct Dialing
We can programmatically dial into your phone system to activate or deactivate call forwarding for most traditional and mobile providers. No codes, no dashboards — we’ll handle it for you.
To enable forwarding via our AI:
- Provide your business number and service provider
- Confirm forwarding preferences (always on, after-hours only, etc.)
- We’ll initiate and confirm the forwarding remotely
If you prefer to handle it manually or your provider requires it, see the Appendix below.
Step 2: How Forwarding Works
- When forwarding is on, your calls route directly to Prime Voice™
- When forwarding is off, calls ring your business phone as usual
- You can turn forwarding on/off anytime — we’ll do it for you, or you can use the manual steps provided
Appendix: Manual Call Forwarding Instructions by Provider
A. Landline Providers
AT&T Landline / BellSouth / U-Verse Voice
- Turn On: *72, then dial your Prime Voice™ number
- Turn Off: *73
Verizon Landline (Fios or traditional)
- Turn On: *72 + Prime Voice™ number
- Turn Off: *73
CenturyLink / Qwest
- Turn On: *72, wait for tone, then dial Prime Voice™ number
- Turn Off: *73
Spectrum / Charter
- Turn On: *72, then Prime Voice™ number
- Turn Off: *73
Comcast Xfinity Voice
- Turn On: *72 + Prime Voice™ number
- Turn Off: *73
B. Mobile Providers
Verizon Wireless
- Turn On: *72 + Prime Voice™ number
- Turn Off: *73
AT&T Wireless
- Turn On: **21* + Prime Voice™ number + #
- Turn Off: ##21#
T-Mobile
- Turn On: **21* + Prime Voice™ number + #
- Turn Off: ##21#
US Cellular
- Turn On: *72 + Prime Voice™ number
- Turn Off: *73
C. Cloud & VoIP Providers
RingCentral
- Login to RingCentral dashboard
- Navigate to Phone > Call Handling & Forwarding
- Add Prime Voice™ number and set desired forwarding rules
Grasshopper
- Log into your dashboard
- Go to Settings > Extensions > Call Forwarding
- Forward calls to your Prime Voice™ number
Ooma Office
- Log in to Ooma Office Manager
- Navigate to Call Handling
- Add Prime Voice™ number and enable forwarding
8×8 / Vonage / Nextiva
- Use provider’s dashboard to update call routing rules
- Add Prime Voice™ number as forwarding destination
D. Google Voice
- Go to voice.google.com
- Click the gear icon → Settings
- Under “Calls,” add or enable forwarding to your Prime Voice™ number
Need Help?
If you’re not sure who your provider is, or forwarding doesn’t seem to be working, just contact our onboarding team.
We’ll:
- Identify your phone provider
- Handle forwarding setup (if possible)
- Walk you through the manual steps (if required)
Contact your Sales Agent and they can help you with this process.
